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Ask info tech Your Own Question
info tech
info tech, Technician
Category: TV
Satisfied Customers: 18813
Experience:  Television Engineer for many high street outlets 20 plus years experience
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I’ve just had a sky Q box fitted over the weekend and my tv

Customer Question

I’ve just had a sky Q box fitted over the weekend and my tv has just started saying this screen does not support HDCP try connecting your HDMI cable or use a different screen!
JA: What's the brand and model number of your TV? How old is it?
Customer: but it’s been working fine
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yeah tv menu works and I’ve tried to close all possible issues
JA: How long has this been an issue? What happened right before this?
Customer: Nothing the tv came on great but turned it on before and this came up
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No just this problem thanks
Submitted: 9 days ago.
Category: TV
Customer: replied 9 days ago.
Okay I’m back
Expert:  info tech replied 9 days ago.

Hello

Welcome

 

I am sorry you are having trouble here please do this>>

 

Could you please begin by rebooting BOTH the TV and any satellite or cable box you may be using by disconnecting BOTH from wall-power wait 5 mins then re-plug BOTH back in again, give 5 more mins for the box to boot fully let me know if there is any change please

Anthony

Customer: replied 9 days ago.
Ok ����
Expert:  info tech replied 9 days ago.

Thanks this is the first step

Customer: replied 9 days ago.
After the full reboot, it’s still come back the same
Expert:  info tech replied 9 days ago.

Have you replaced the HDMI cable with a new one?it has to be a decent one the latest version

 

If that does not work you will need to factory default the set in the TV settings menu

 

HDCP is a copyright protocol

Customer: replied 9 days ago.
Yeah new cable out the wrapper today
Expert:  info tech replied 9 days ago.

Then the only option left open is to reset the TV to factory default in the settings menu,if you do not know how to do that I will need the model number of the set found on the back of the set please