How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: TV
Satisfied Customers: 61688
Experience:  TV Engineer
Type Your TV Question Here...
Richard is online now

I am unable to view my amazon prime videos on my fire stick

Customer Question

I am unable to view my amazon prime videos on my fire stick but can still view them on my I pad . My settings states that I have a good connected wi fi signal
JA: What's the brand and model of your appliance? How old is it?
Customer: Samsung curved smart tv
JA: How long has this been going on with your Samsung appliance? What have you tried so far?
Customer: Only started today when I tried to access prime
JA: Anything else we should know to help you best?
Customer: Can’t think of anything
Submitted: 8 days ago.
Category: TV
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Firestick (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Firestick, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 days ago.
Thank you problem resolved fire stick now plays amazon prime
Expert:  Richard replied 8 days ago.

You are welcome.