How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask hongkongpom Your Own Question
hongkongpom
hongkongpom, Installer
Category: TV
Satisfied Customers: 1860
Experience:  I am a certified Cable Television installer in the state of Hawaii
40928634
Type Your TV Question Here...
hongkongpom is online now

L’m having trouble connecting my Bose system to my Samsung

Customer Question

Hi
JA: Hello. How can I help?
Customer: l’m having trouble connecting my Bose system to my Samsung smart tv.
JA: What Samsung model do you have? How old is it?
Customer: l have connected the satellite into the smart box of the tv using hdmi lead then connected an optical lead from the tv smart box to the Bose centre the tv is a year old as is the Bose system just dont use it a lot
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no the tv sound menu has tv speaker, receiver hdmi and optical. l have clicked on the optical and the sound waves appear as if it is working, but l cannot get any sound
JA: Anything else you want the TV Expert to know before I connect you?
Customer: thats about it thanks
Submitted: 11 days ago.
Category: TV
Expert:  hongkongpom replied 11 days ago.

Hello and welcome to JustAnswer!
I am hongkongpom, an independent support technician based in South Africa, that uses JustAnswer to connect with customers.
Please note that I am only allowed to answer ONE question per session.
Thank you!
Please type in the box below, then click on the "Send" button to send me your reply.

On your Bose system you'll need to set the Optical as the signal source.
If still no luck then please connect the Bose to the TV smart box using another HDMI cable (but remove optic cable) and make sure you use the HDMI ARC socket on the TV smart box.