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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 40260
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a Samsung TV that has started getting pixelated

Customer Question

hi I have a Samsung TV that has started getting pixelated screen and interrupted signal, and messaging poor or no signal
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV?
Customer: It’s just a white coaxial aerial cable I believe
JA: Was there a power outage recently?
Customer: no, last week this happened and 8 managed to find a built in Upgrade and this sorted it for a few days and now it’s just started again.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no that’s it
Submitted: 6 days ago.
Category: TV
Expert:  Nathan replied 6 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

 

What is the Model Number of the tv?

What are you watching when it happens (what specific device and content)?

Customer: replied 6 days ago.
It’s a Type UE32D5520

Made in Slovakia....
Customer: replied 6 days ago.
It’s a Type UE32D5520

Made in Slovakia....

The BBC new channel was being viewed
Expert:  Nathan replied 6 days ago.

How do you get bbc (or other channels)?

Is there an aerial, cable/satellite box, basic coax feed, etc?

Customer: replied 6 days ago.
Basic aerial via coax cable...
Expert:  Nathan replied 6 days ago.

Okay this is either a signal/reception issue,

or a hardware defect in the tv.

 

Go into the samsung setup menu, under channels, and run the channel scan/search feature from there.

 

Thank you,

Nathan

Customer: replied 6 days ago.
Basic aerial via coax cable...

This also happened seven days ago, I managed to find an upgrade on the set and this cured it fir about seven days

I cannot find the Samsung set up menu
Expert:  Nathan replied 6 days ago.

Use the samsung tv remote, press menu, settings, or setup.