TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the Model Number of the tv?
How is the box connected to the tv?
Thank you for the call,
unfortunately without complete information, I cannot provide an accurate diagnosis. But based on the limited info provided, your box is not connected correctly and you will need to have virgin send an engineer out to properly connect all the equipment.