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Nathan, Installer
Category: TV
Satisfied Customers: 40380
Experience:  Custom home theater installer, authorized dealer top brands.
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Y am I not getting sky channels I’ve signed up for, It’s a

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Y am I not getting sky channels I’ve signed up for
JA: What's the brand and model number of your TV? How old is it?
Customer: It’s a g4 Samsung about 3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the tv as not been turned in and I don’t know how to do it
JA: The Technician will be able to walk you through that. How long have you had your G4?
Customer: Just over 3 years
JA: What have you tried so far with your Samsung product?
Customer: All we have done is set the virgin box’s up and check with virgin and they say it’s all ok
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: If I turn everything off and wait 30 minutes it says on the top left corner all channels not available
Customer: replied 8 days ago.
Can you help with these questions please

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.


What is the Model Number of the tv?

How is the box connected to the tv?

Nathan and 2 other TV Specialists are ready to help you
Customer: replied 7 days ago.
Just the way virgin told me too I've been told by them everything is ok .

Thank you for the call,

unfortunately without complete information, I cannot provide an accurate diagnosis. But based on the limited info provided, your box is not connected correctly and you will need to have virgin send an engineer out to properly connect all the equipment.


Thank you,