How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Steven Your Own Question
Steven
Steven, Technician
Category: TV
Satisfied Customers: 1274
Experience:  Lic. and insured, 30 years experience.
59014109
Type Your TV Question Here...
Steven is online now

Can I obtain subtitles for BBC programmes on my Samsung tv?

Customer Question

Can I obtain subtitles for BBC programmes on my Samsung tv?
JA: What Samsung model do you have? How old is it?
Customer: 4 yeats
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: 4 years +/- There is no Menu button only settings
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: We had it until 3 days ago then it suddenly disappeared
JA: Anything else you want the TV Expert to know before I connect you?
Customer: thete is a message that this is not available on Bbc using red button but suggests using menu button which does not appear on handset
Submitted: 8 days ago.
Category: TV
Customer: replied 8 days ago.
Still waiting a response to my query
Customer: replied 8 days ago.
The Samsung is a smart tv
Customer: replied 8 days ago.
Samsung Michael del no:UE32K5500AK
Customer: replied 8 days ago.
Sorry, s/b Model Number above
Customer: replied 8 days ago.
Have found what to do. Please CANCEL QUERY AND MY SUBSCRIPTION AND CONFIRM RECEIPT OF INSTRUCTIONS
Expert:  Jeff the TV Guy replied 8 days ago.

I am sorry you are having problems.

My name is ***** ***** welcome to JA!

I will do my best to help you

Expert:  Jeff the TV Guy replied 8 days ago.

I will submit this for you