How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: TV
Satisfied Customers: 74882
Experience:  TV Engineer
32989067
Type Your TV Question Here...
Richard is online now

TRIED TO TUNE IN MY REMOTE CONTROL FOR A SKY MINI BOX TO A

Customer Question

TRIED TO TUNE IN MY REMOTE CONTROL FOR A SKY MINI BOX TO A SHARP TV MODEL LC-32CFG6351K BUT THE MINI BOX DOES NOTRECOGNISE THE MODEL?
JA: How old is your LC-32CFG6351K?
Customer: 18 MONTHS APPROX
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: DID NOT TRY THE TV MENU
JA: How long has this been an issue with your LC-32CFG6351K? What happened right before this?
Customer: FIRST TIME TODAY
JA: Anything else you want the TV Expert to know before I connect you?
Customer: NO
Submitted: 1 year ago.
Category: TV
Expert:  Virtual-mod replied 1 year ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please