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Ameen Khan
Ameen Khan,
Category: TV
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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After tuning my new tv I only get usa channels not english,

Customer Question

after tuning my new tv I only get usa channels not english
JA: What's the brand and model number of your TV? How old is it?
Customer: vel32f001uk televisi
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu o.k. auto tune same prob.
JA: How long has this been an issue? What happened right before this?
Customer: tv new one week old
JA: Anything else you want the TV Expert to know before I connect you?
Customer: after tuning select country does not show on screen
Submitted: 1 year ago.
Category: TV
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

I suggest you to first run the auto tune for channels. If it still does not pickup available channels then its best to invest in an outdoor antenna

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I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 1 year ago.
I have outside antenna
Reception good on last tv
Expert:  Ameen Khan replied 1 year ago.

Looks like your payment info isn't working for secure remote/ phone call offer . can you kindly contact our customer care dept. at

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once they confirm the payment is cleared - please message me back here on this chat.