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Nathan, Installer
Category: TV
Satisfied Customers: 47983
Experience:  Custom home theater installer, authorized dealer top brands.
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I am setting up my new bt box, and cant find the Ethernet

Customer Question

Hi, I am setting up my new bt box, and cant find the Ethernet cable on my Toshiba TV
JA: What Toshiba model do you have? How old is it?
Customer: a year old, LCD colour, 32D386DB
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: all other plugs in place, cant find socket on TV for the ethernet
JA: How long has this been an issue with your Toshiba? What happened right before this?
Customer: not sure looked for it before! it is a new BT box, trying to set it up now
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no, have rest in place correctly hope
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

A toshiba tv would not use an ethernet cable.

If you have a BT cable box for cable tv chanenls, that would need to connect to the tv with a hdmi cable, not with ethernet.

Thank you,