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info tech
info tech, Technician
Category: TV
Satisfied Customers: 21230
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Tv Picture cuts off. Sound continues, TX_48CX400b, yes. It

Customer Question

Tv Picture cuts off. Sound continues
JA: What's the brand and model number of your TV? How old is it?
Customer: TX_48CX400b
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes.
JA: How long has this been an issue? What happened right before this?
Customer: It has been an issue for about three days.It was working as normal
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: TV
Expert:  info tech replied 1 year ago.



I am sorry you are having trouble,how old is this set now please?

Where did you buy the set from

Expert:  info tech replied 1 year ago.


Expert:  info tech replied 1 year ago.

I see you have not had time to reply there are some checks that need to be carried out however the most common cause of this is failed back-lights, please conduct this test (when you have a chance)>>when the screen goes OFF ONLY>>

As a TEST/CHECK for me please press the MENU or the HOME button of the TVs OWN remote control (the one that came with the set)does the menu come up or not please? this is just a test exercise