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Richard
Richard, Technician
Category: TV
Satisfied Customers: 74807
Experience:  TV Engineer
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I have a samsung tizen 2017 smart tv and I cant change the

Customer Question

hi
JA: Hello. How can I help?
Customer: i have a samsung tizen 2017 smart tv and I cant change the country setting to America
JA: What's the brand and model number of your TV? How old is it?
Customer: ue32j5500
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this?
Customer: just trying it today
JA: Anything else you want the TV Expert to know before I connect you?
Customer: trying to download an american app
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please