How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: TV
Satisfied Customers: 21234
Experience:  Television Engineer for many high street outlets 20 plus years experience
18621325
Type Your TV Question Here...
info tech is online now

We have a TVs that is 6 months old and a thin horizontal

Customer Question

Hi we have a TVs that is 6 months old and a thin white horizontal line has appeared across the width of the screen. I've done a self diagnosis test and it says to contact support.
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: Yes
JA: Was there a power outage recently?
Customer: No
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: TV
Expert:  info tech replied 1 year ago.

Hello

Welcome

I am sorry you are having trouble ,

As a TEST/CHECK for me please press the MENU or the HOME button of the TVs OWN remote control (the one that came with the set)is the line going OVER the menu?

Anthony

Customer: replied 1 year ago.
it does run across the menu box.
Expert:  info tech replied 1 year ago.

Its a bad LCD panel you MUST trigger the warranty with the set,the panel is the screen so its as serious as it gets,luckily you have warranty with the set, they will likely replace it

Anthony