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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 5092
Experience:  15 years as a Broadcast/IT Engineer with the local CBS affiliate.
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My tv is a 32” Samsung tv and screen is half, quarter purple

Customer Question

Hi there my tv is a 32” Samsung tv and screen is half white, quarter purple and a quarter black.
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV?
Customer: no
JA: Was there a power outage recently?
Customer: no
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: TV
Expert:  Dan replied 1 year ago.

Hello and welcome to JustAnswer. My name is ***** ***** I am sorry to hear you are having problems. I will be very happy to assist you today. Did it just turn that way suddenly?

Customer: replied 1 year ago.
Well i moved it slightly and turned it on and it went that way. However there is no external damage nor internal. I have opened it up and there is no damage
Expert:  Dan replied 1 year ago.

Check all of the devices you have connected for any loose cables. That may be the issue.

Customer: replied 1 year ago.
I have no loose cables
Expert:  Dan replied 1 year ago.

What troubleshooting did your cable company have you try?

Customer: replied 1 year ago.
Hard reset
Expert:  Dan replied 1 year ago.

Did you reset both the TV and cable box?

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

This sounds like the control circuit board may have failed. Depending on the age of the TV, it can be repaired but may not be cost effective?

Customer: replied 1 year ago.
It is 5 years old
Expert:  Dan replied 1 year ago.

Okay. It will most likely cast several hundred dollars to repair. That amount would be better applied to a new TV.