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Ameen Khan
Ameen Khan,
Category: TV
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My tv just stopped working. All I did was change channels

Customer Question

My tv just stopped working. All I did was change channels and it died. I keep getting a message saying there are no channels available And to retune. I did this with no result. But I do have internet on my ipad
JA: Is your TV connected to a surge protector or power strip?
Customer: I am sorry I do not know what these are
JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: I did, but only for maybe 30 secs
JA: Anything else you want the TV Expert to know before I connect you?
Customer: i don’t think so. I am no expert in this field
Submitted: 1 year ago.
Category: TV
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Seems like an issue with the antenna on your TV, i suggest doing a reset as a first step, unplug the TV from the power for 45 minutes and then connect back and test


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