How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 19723
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now

New QLED Q90R TV KEEPS CRASHING AND RE-BOOTING AND THE

Customer Question

New QLED Q90R TV KEEPS CRASHING AND RE-BOOTING AND THE CONNECTION IS GOOD
JA: What's the brand and model number of your TV? How old is it?
Customer: SAMSUNG QLED Q90R
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: YES
JA: How long has this been an issue with your Q9F? What happened right before this?
Customer: THE TV ARRIVED MID-DAY TODAY - IT’S A Q90R
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I DON’T THINK,SO
Submitted: 1 year ago.
Category: TV
Expert:  Virtual-mod replied 1 year ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Shahid replied 1 year ago.

Hello, my name is***** am one of the JustAnswer.com techs who is going to help you today
I’m sorry to hear you're having trouble with TV
I need the following info to troubleshoot the problem;

- Does the screen glow/ show light inside or any graphics appear when turning On the TV power?

Customer: replied 1 year ago.
the TV works properly for about 90 secs then drops out
Expert:  Shahid replied 1 year ago.

Sorry to hear that, the following is the first troubleshooting step that should be tried and will help
- Disconnect the TV power cord from the power outlet/ socket for 10 minutes to reset, replug back in and check?
The above is a simple troubleshooting technique and if that does not work then I'm afraid it would be the TV mainboard internal failure that caused the problem. I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you

I hope this info will help. If you have any additional questions, feel free to ask
Thanks for using JustAnswer