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Steven, Technician
Category: TV
Satisfied Customers: 1276
Experience:  Lic. and insured, 30 years experience.
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I had lost sound on the television, Sony KD 49xd8099 series

Customer Question

I had lost sound on the television,
JA: What's the brand and model number of your TV? How old is it?
Customer: Sony KD 49xd8099 series (###) ###-####JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only on the tv
JA: How long has this been an issue with your Sony? What happened right before this?
Customer: Since JAN 2017
JA: Anything else you want the TV Expert to know before I connect you?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is***** am one of the techs who is going to help you today
I’m sorry to hear you're having trouble with TV
I need the following info to troubleshoot the problem;

  • What video devices/ sources (such as Cable Box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?