How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan,
Category: TV
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
Type Your TV Question Here...
Ameen Khan is online now

We have an LG smart tv, but are unable to get the free view

Customer Question

We have an LG smart tv, but are unable to get the free view channels that we were getting before on a Samsung , plus what we do get are on different numbers than before. I hope you can help us
JA: What LG model do you have? How old is it?
Customer: LG 65SM8200PLA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: we have only had the set about 3 weeks , and all channels are different than before . Example ITV was channel 3 before now it’s 35 where we could get Drama on channel 20 we cannot get it at all ,or yesterday
JA: How long has this been an issue with your 65SM8200PLA? What happened right before this?
Customer: it has always been the same even after doing a couple of updates
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I don’t think so
Submitted: 1 year ago.
Category: TV
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

I suggest running a new scan for channels on your LG tv to restore those channels back


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.