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Richard
Richard, Technician
Category: TV
Satisfied Customers: 74726
Experience:  TV Engineer
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Unable to access YouTube, Digihome smart tv 50278FHDDLEDCNTD

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Unable to access YouTube
JA: What's the brand and model of your appliance? How old is it?
Customer: Digihome smart tv 50278FHDDLEDCNTD 4YEARS OLD
JA: How long has this been going on? What have you tried so far?
Customer: Tried all things reset remove and add again Been going for 2 months
JA: Anything else we should know to help you best?
Customer: Don't think so not sure if app can be updated

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Hi same as before just takes up YouTube page but stays there

Are you using the app directly on the TV or via a device connected to the TV?

Customer: replied 1 year ago.
OK on here is fine
Any further suggestions?
Customer: replied 1 year ago.
I presume I will not be charged £16 for call
Customer: replied 1 year ago.
Netflix and other preset buttons working OK just youtube not

Are you using the app directly on the TV or via a device connected to the TV?

Customer: replied 1 year ago.
Tried both I have got Wi fi and sky box but tried seprratly

So you are using Youtube via the Skybox?

Customer: replied 1 year ago.
Sky box is on but tried both with and without

I do not understand your reply sorry, you either use the app on the Sky box or directly on your TV.

Customer: replied 1 year ago.
Had worked before with sky box attached

which model Sky box do you have

Customer: replied 1 year ago.
Sky HD
Customer: replied 1 year ago.
I have contacted sky before and they say signal going into TV is fine

ok, but are you using Youtuber the app on the Sky box or on an app on the TV? It is one or the other

Customer: replied 1 year ago.
Think TV

Can you please look and confirm?

Customer: replied 1 year ago.
I use button on remote for tb
Customer: replied 1 year ago.
Tv
Customer: replied 1 year ago.
Sorry not sure I understand question I have tried the digihome page

Go to the menu on the TV and choose First Time Installation to reset it.

Once done, it will ask you to set it up again like when you first purchased it.

Do this and tell me how it then functions please

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Tv home mode
Customer: replied 1 year ago.
Network type
Customer: replied 1 year ago.
Wireless device?

Do you wish to connect via wireless? If so then wireless please

Customer: replied 1 year ago.
That is fine

Thanks, ***** ***** now working?

Customer: replied 1 year ago.
Added password ***** rescaning

ok

Customer: replied 1 year ago.
Have tried doing this before to no avail but will see this time

ok

Customer: replied 1 year ago.
No sorry just youtube page comes up but.no further

Any other apps are working?

Customer: replied 1 year ago.
Maybe some kind of updated software everything else ok

It means the TV does not support this anymore, if you wish to use the apps you need a Roku Stick which you can get here

https://www.amazon.co.uk/Roku-Streaming-Stick-Media-Player/dp/B076FH18TC

You connect this to your TV's HDMI port and it will provide you with Youtube plus hundreds of other apps.

But you need this in order to get this on the TV.

Customer: replied 1 year ago.
Netflix fine and BBC player
These I think are preset on set as outwith the menu box

It means the TV does not support this anymore, if you wish to use the apps you need a Roku Stick which you can get here

https://www.amazon.co.uk/Roku-Streaming-Stick-Media-Player/dp/B076FH18TC

You connect this to your TV's HDMI port and it will provide you with Youtube plus hundreds of other apps.

But you need this in order to get this on the TV.

Richard and other TV Specialists are ready to help you
Customer: replied 1 year ago.
OK was think something like that needed thanks for your time

You are welcome