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Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 42184
Experience:  Custom home theater installer, authorized dealer top brands.
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My tv is not working it gives message that my box is not

Customer Question

my tv is not working it gives message that my box is not receiving sattalite signals
JA: What's the brand and model number of your TV? How old is it?
Customer: it is panasonic and brandnew
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing is working
JA: How long has this been an issue with your Panasonic? What happened right before this?
Customer: an hour ago
JA: Anything else you want the TV Expert to know before I connect you?
Customer: it gives message that your box is still initialising and some time thta is not getting sattelite signals
Submitted: 12 days ago.
Category: TV
Expert:  Nathan replied 11 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 days ago.

Please unplug power to your satellite box, for a minimum of 5 minutes.

Replug, wait 5 more for it to start back up, and see how it works from there.

Thank you,