How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 42330
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now

My bose, My Bose TV Solo sound system was working. Then it

This answer was rated:

My bose
JA: What Bose product do you have?
Customer: My Bose TV Solo sound system was working. Then it stopped (electronically rather than sound). I separated it from the TV for a month and by chance plugged it in a few weeks later to a wall socket in another room and the green light came on. So I reinstalled it and then a week later it stopped working again. What's wrong?
JA: The TV Technician will be able to walk you through that. Anything else you want the TV Expert to know before I connect you?
Customer: No

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet
2) Wait at least 1 hour (60+ Minutes)
3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.
If this reset process does not work, it would unfortunately confirm an internal hardware failure.
This is something that would require repairs to correct; though repairs for these units just isn't feasible. There are no parts available for them any longer and labor alone would be 2-3 times the cost of a new system.
I can help you with finding a repair shop, or recommending replacement options, if desired.
My apologies for the news,


Customer: replied 16 days ago.
There is no power button. It all works off the remote which has been replaced several months ago

There are a few different models/revisions of the solo system. Typically there is a button on the right hand side/edge of the soundbar.

if you don't have that, go ahead through the process but use the remote instead.

Thank you,


Customer: replied 16 days ago.

Thank you for trying,

this does then confirm an internal hardware defect as we discussed earlier and again at this point it would need to be replaced. They are simply not economical to repair outside of the warranty.

My apologies for the news,


Nathan, Installer
Category: TV
Satisfied Customers: 42330
Experience: Custom home theater installer, authorized dealer top brands.
Nathan and other TV Specialists are ready to help you
Customer: replied 16 days ago.
Thanks anyway

You’re very welcome!

My goal is to give you the best experience possible. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,