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Josh
Josh, Customer Service
Category: TV
Satisfied Customers: 33469
Experience:  dasdasd
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My phone was not working followed the instruction on your

Customer Question

My phone was not working followed the instruction on your web site phone now ok but unable to connect my TV to my sky q box followed instructions on screen but will still not connect
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: No
JA: Was there a power outage recently?
Customer: not to my knowledge
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: TV
Expert:  Josh replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Let's try a reset on your cable box...

Unplug the power cord to your cable box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results