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Josh
Josh, Customer Service
Category: TV
Satisfied Customers: 33430
Experience:  dasdasd
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Trying to find a replacement one connect box for our Samsung

Customer Question

Trying to find a replacement one connect box for our Samsung 55inch TV. I have the model code if that helps
JA: How old is your 55?
Customer: Dec 2015
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Sound works but no picture.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Model code UE55JS9000T
Submitted: 8 days ago.
Category: TV
Customer: replied 8 days ago.
Hi. I’ve waited longer than my estimated time. Is this a genuine site for Samsung question
Customer: replied 8 days ago.
This is now 30 minutes since I raised the question and paid. If I need to wait another 30 minutes I would like to cancel this membership
Expert:  Josh replied 8 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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You can order replacement parts directly from Samsung.

To order a replacement part, please call Samsung at 0333(###) ###-####/p>