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Josh, Customer Service
Category: TV
Satisfied Customers: 33405
Experience:  dasdasd
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I’ve a jvc smart tv. I’ve all channels apart from 3. It’s

Customer Question

I’ve a jvc smart tv. I’ve all channels apart from 3. It’s telling me it’s an aerial problem 🤷🏼‍♀️
JA: What JVC model do you have? How old is it?
Customer: it’s brand new bought on Saturday
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes and no
JA: How long has this been an issue with your JVC? What happened right before this?
Customer: It worked then all of a sudden I couldn’t get the channel
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Its on Tv should it be on HDM1 or 2 because it’s telling me there no signal how can this be when I’ve got all other channels ?
Submitted: 6 days ago.
Category: TV
Expert:  Josh replied 6 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results