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Josh
Josh, Customer Service
Category: TV
Satisfied Customers: 33492
Experience:  dasdasd
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I am paying for BT sport but not receiving it in my sky

Customer Question

I am paying for BT sport but not receiving it in my sky package. What do I need to do?
JA: What's the brand and model of your product?
Customer: Do you mean my TV?
JA: The TV Technician will be able to walk you through that. What's the brand and model number of your TV? How old is it?
Customer: LG 42LN578 V - ZE
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. Yes
JA: How long has this been an issue with your 42LN578? What happened right before this?
Customer: Been a while but we haven’t needed to watch it. (Football’s back!)
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No, I don’t think so.
Submitted: 13 days ago.
Category: TV
Expert:  Josh replied 13 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Let's try a reset on your cable box...

Unplug the power cord to your cable box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results