TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
Unplug the power cord to your TV
Wait 10 minutes
Plug it back in and power on
Wait 5 minutes
Check to see if your issue continues and let me know the results
Unfortunately, if the factory reset did not work then it is an incompatibility issue with your TV and it will not work.
I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.
Unfortunately, apps (such as Netflix) can become incompatible even if they were working before. It is up to the TV provider and the app to allow them to work properly. The factory reset should have fixed the issue if it was software based.
My goal is to give you the best experience possible! I hope I have earned a 5 star rating!
If you need more assistance, please use the reply box and let me know otherwise you can close the question by rating my services as 3-5 stars at the top or bottom of this page (or using the rate this expert option if you are on mobile)