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Josh
Josh, Customer Service
Category: TV
Satisfied Customers: 33495
Experience:  dasdasd
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I lost control of the TV there were new batteries in the

Customer Question

I lost control of the TV there were new batteries in the remote, I called a TV repair man who said I need a new remote TV set box and a new lead can you help?
JA: What is the model of your TV?
Customer: Samsung
JA: What menu options can you access, if any?
Customer: I am using the old remote,can get most things
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 14 days ago.
Category: TV
Customer: replied 14 days ago.
I thought I had Talk Talk sorry for your time
Expert:  Josh replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Let's try a reset on your cable box...

Unplug the power cord to your cable box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results