How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Customer Service
Category: TV
Satisfied Customers: 33444
Experience:  dasdasd
50836188
Type Your TV Question Here...
Josh is online now

Have subscribed to now TV for sky sports on 26Augustvbut

Customer Question

Have subscribed to now TV for sky sports on 26Augustvbut cannot get a voucher code
JA: What's the brand and model number of your TV? How old is it?
Customer: Don't know brand of TV about 7years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes it does no we don't
JA: How long has this been an issue? What happened right before this?
Customer: Since 26 August when I joined now TV I'm just not getting the voucher code through when I paid
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Is it possible just to give me a code straight away
Submitted: 8 days ago.
Category: TV
Expert:  Josh replied 8 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

-------

Let's try a reset on your cable box...

Unplug the power cord to your cable box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 8 days ago.
Ok
Expert:  Josh replied 8 days ago.

Take your time