How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Customer Service
Category: TV
Satisfied Customers: 33446
Experience:  dasdasd
Type Your TV Question Here...
Josh is online now

The universal remote I ordered doesn’t work with sky hd, so

Customer Question

The universal remote I ordered doesn’t work with sky hd , so have ordered one that does, so would like to return the one I received today
JA: What is the model of your TV?
Customer: lg
JA: What menu options can you access, if any?
Customer: only using the sky box to watch television
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no that’s. Fie ,thank ou very much
Submitted: 9 days ago.
Category: TV
Expert:  Josh replied 9 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Go to Your Orders to display your recent orders.

Choose the order and select Return or Replace Items.

Select the item you want to return, and select an option from the Reason for return menu.

Choose how to process your return. If applicable, select to issue a refund or replacement.

For items sold from an Amazon seller, you'll see Submit return request.