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Josh
Josh, Customer Service
Category: TV
Satisfied Customers: 33428
Experience:  dasdasd
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New tv bought samsung all plugged in, added sky box

Customer Question

New tv bought samsung all plugged in, added sky box password. Then entered my email address but asking for another password ***** unsure please advise
JA: Are you logged into your email account on any other devices?
Customer: Such as what sorry
JA: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?
Customer: Got only a samsung phone with no password
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Don't think so just really want the tv to go lol
Submitted: 6 days ago.
Category: TV
Customer: replied 6 days ago.
Added wi fi password ***** sky box
Expert:  Josh replied 6 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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You can reset the password ***** then use the new password ***** sign in.

Click here: https://skyid.sky.com/resetpassword/skycom