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Josh, Customer Service
Category: TV
Satisfied Customers: 33488
Experience:  dasdasd
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I switched on my tv and a message came up "programmes are

Customer Question

I switched on my tv and a message came up "programmes are not stored" which is obviously not true because I was watching anything I wanted to watch yesterday evening and there were no problems whatsoever
JA: What's the brand and model number of your TV? How old is it?
Customer: It's a Sony Bravia number(###) ###-####manufactured November 2010
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the tv menu does not work just the message I have given you comes up when I switch on and there is no problem elsewhere as far as I can see
JA: What Sony product do you have?
Customer: As I say above a Sony Bravia
JA: How long has this been an issue with your Bravia? What happened right before this?
Customer: Everything I wanted to watch, whether live or a recording, was wworking perfectly the last time I had it switched on yesterday evening
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 11 days ago.
Category: TV
Expert:  Josh replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Let's try a reset on your cable box...

Unplug the power cord to your cable box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results