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Josh, Customer Service
Category: TV
Satisfied Customers: 33461
Experience:  dasdasd
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I can’t get the tv to show its standby light and so can’t

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Hi I can’t get the tv to show its standby light and so can’t work the remote. I’ve tried putting the code in again but now that I can’t use the remote I don’t think this is working. Now the word VIERA is floating over the screen. Help
JA: What is the model of your TV?
Customer: Panasonic viera plasma tv
JA: What menu options can you access, if any?
Customer: None
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Don’t think so

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 8 days ago.
Hi have tried what you suggested but nothing Have used the manual buttons and now have radio but no red light / standby light on tv

How old is the TV?

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