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Josh
Josh, Customer Service
Category: TV
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My jvc smart tv is not loading u tube or Netflix it just

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My jvc smart tv is not loading u tube or Netflix it just stays on the logo is there anything I can do?
JA: Are you getting any error messages when you try to connect to Netflix?
Customer: No nothing
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: Yes I have done all that plus have just phoned sky and they have said I have a strong connection
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I’ve also unplugged tv and tried connecting with Ethernet cable aswell

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 3 days ago.
Ok I will do that

Take your time

Customer: replied 3 days ago.
Still the same doesn’t load netflix

Which model JVC do you have?

Customer: replied 3 days ago.
Lt-32c650(b)

Thank you for confirming.

How old is the TV?

Customer: replied 3 days ago.
About3 years old

Have you tried a factory reset?

Customer: replied 3 days ago.
No how do I do that?

Unfortunately, I do not see those steps in the manual for your model but you can call JVC and they should be able to assist you.

Please call them at 0344(###) ###-####/p>

Customer: replied 3 days ago.
Ok thanks for your help bye

You're welcome!

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