TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
Unplug the power cord to your TV
Wait 10 minutes
Plug it back in and power on
Wait 5 minutes
Check to see if your issue continues and let me know the results
Are the remotes both the original TV remotes?
Both remotes are the same and the original?
The TV comes with one remote -- I am not sure what you mean by two remotes.
On the TV remote (not the DVD remote) -- Does any button work on it? Volume? Power? Channel? Menu?
Unfortunately, the issue is either the remote itself or the TV sensor. The only way to determine the issue would be to buy a replacement remote and see if it continues.