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Josh, Customer Service
Category: TV
Satisfied Customers: 33777
Experience:  dasdasd
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I have 2 tv remotes that won't pair with the tv this started

Customer Question

Hi i have 2 tv remotes that won't pair with the tv this started last week
JA: What is the model of your TV?
Customer: Ue55hu8200t thanks
JA: What menu options can you access, if any?
Customer: When tv is running remote won't to anything
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thank you
Submitted: 7 days ago.
Category: TV
Expert:  Josh replied 7 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 7 days ago.
Hi still no change
Expert:  Josh replied 7 days ago.

Are the remotes both the original TV remotes?

Customer: replied 7 days ago.
both original
Expert:  Josh replied 7 days ago.

Both remotes are the same and the original?

Customer: replied 7 days ago.
Ones a smart remote the other is the duel remote that does tv and dvd
Customer: replied 7 days ago.
Both original
Expert:  Josh replied 7 days ago.

The TV comes with one remote -- I am not sure what you mean by two remotes.

Customer: replied 7 days ago.
Sorry one was with the dvd player samsung which normally works with the tv but both do not work now
Expert:  Josh replied 7 days ago.

On the TV remote (not the DVD remote) -- Does any button work on it? Volume? Power? Channel? Menu?

Customer: replied 7 days ago.
No its not working it has new batteries in it
Expert:  Josh replied 5 days ago.

Unfortunately, the issue is either the remote itself or the TV sensor. The only way to determine the issue would be to buy a replacement remote and see if it continues.