TV Repair Questions? Ask a TV Technician for Answers ASAP
Are you saying you have sound but no picture?screen is black?
Offers for phone calls are sent by the site not me please ignore those
As a TEST/CHECK for me please press the MENU or the HOME button of the TVs OWN remote control (the one that came with the set)does the menu come up or not please?this is just a test exercise
Is the set actually in the fully ON mode power-light on the front of the set lit to ON?
Did you have no picture screen black but did have sound at one stage?
Problem is failed back-lights this is the number 1 issue we have with TVs globally they simply are not upto the job they are arranged in strips just behind the screen and they illuminate the pixels thing is to replace them is very difficult 4 hours work and in 90% of cases writes the set off as costs are high
How much did you pay for the set? is there any warranty with the set? how old is it?
Yes you will have warranty I think they will replace the set where di you buy it from?
Follow up your warranty claim the set will have a minimum 12 month warranty, this is a serious issue and they will either replace the set or replace the back-lights
No ref number but you could print this out?
Yes you must