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hongkongpom, Installer
Category: TV
Satisfied Customers: 2206
Experience:  I am a certified Cable Television installer in the state of Hawaii
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I’ve moved my tv to the uk from Spain and although the tv

Customer Question

I’ve moved my tv to the uk from Spain and although the tv works it won’t connect to the internet, I’ve got to the user agreement page but the remote won’t move across to agree
JA: What is the model of your TV?
Customer: 43UJ620V-ZA
JA: What menu options can you access, if any?
Customer: The home button brings up all the internet channels like Netflix but when I push press to play/open it goes to a screen that say user agreements, the remote will go across the screen to everywhere but the agree button
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No just how to agree or connect
Submitted: 15 days ago.
Category: TV
Expert:  hongkongpom replied 15 days ago.

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Please try using the right or left arrows on the remote control to highlight the agreement question and then press the OK or Enter button on the remote.

Customer: replied 15 days ago.
I have tried to do that, that’s why I’m asking the question because the remote using the arrows will not move across to agree
Customer: replied 15 days ago.
No I don’t won’t to spend extra mobey
Customer: replied 15 days ago.
No I don’t won’t to spend extra money
Customer: replied 15 days ago.
Can you advise by text ? If not I’ll go back and ask for someone else
Expert:  hongkongpom replied 15 days ago.

Thank you ok please try to reset the TV and start afresh