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Josh, Customer Service
Category: TV
Satisfied Customers: 33778
Experience:  dasdasd
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I have a 40 inch toshiba tv model 40bv701b. the picture is

Customer Question

I have a 40 inch toshiba tv model 40bv701b. the picture is too big for the screen. how can I change the picture size to fit please.
JA: How old is your 40BV701B?
Customer: Maybe 6 or 7 years old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu seems fine but the problem is on all sources/ inputs. I have another tv in the lounge which is fine.
JA: How long has this been an issue with your 40BV701B? What happened right before this?
Customer: We had a power surge a couple of weeks ago since when i have had this fault
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No that is it
Submitted: 6 days ago.
Category: TV
Expert:  Josh replied 6 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results