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Josh, Customer Service
Category: TV
Satisfied Customers: 33779
Experience:  dasdasd
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We had a power cut yesterday and my panasonic TV is now

Customer Question

We had a power cut yesterday and my panasonic TV is now working but will not pick up channels 1 to 17 or BBC Radio.
JA: What Panasonic model do you have? How old is it?
Customer: ESN ; pctv000172++fd67bb596e11eefa114A
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works. Input only from broadband
JA: How long has this been an issue with your Panasonic? What happened right before this?
Customer: It worked perfectly until the power cut which lasted several minutes. It took some hours to even get the remote menu to work, but it does now but will not select channels 1 to 17. Incidentally, we are on the Isles of Scilly, so it may be a transmitter problem, but friends nearby now have it all working again.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I think I've told you it all! thanks tony
Submitted: 7 days ago.
Category: TV
Expert:  Josh replied 7 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Let's try a reset on your cable box...

Unplug the power cord to your cable box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 7 days ago.
Josh many thanks. It is working proeprly now, Best wishes Tony
Expert:  Josh replied 7 days ago.

You're welcome!


My goal is to give you the best experience possible! I hope I have earned a 5 star rating!

If you need more assistance, please use the reply box and let me know otherwise you can close the question by rating my services as 3-5 stars at the top or bottom of this page (or using the rate this expert option if you are on mobile)

Customer: replied 6 days ago.
excellent service. many thanks, Tony
Expert:  Josh replied 6 days ago.

You're welcome!