How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Technician
Category: TV
Satisfied Customers: 34269
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your TV Question Here...
Josh is online now

There is a band of vertical stripes covering the bottom of

This answer was rated:

There is a band of vertical stripes covering the bottom of our tv screen , spoiling the full picture
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung LE40R88BD 5+ years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works fine - I think so
JA: How long has this been an issue with your LE40R88BD? What happened right before this?
Customer: About a month . We had Full picture screen
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Josh and 2 other TV Specialists are ready to help you
Customer: replied 17 days ago.
No change
Customer: replied 17 days ago.
It’s ok we will leave it now .Thanks