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Josh, Customer Service
Category: TV
Satisfied Customers: 34201
Experience:  dasdasd
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I have a brand new Sony Bravia TV that won’t connect to my

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Hello. I have a brand new Sony Bravia TV that won’t connect to my Zen internet router, although it recognises it readily. I’ve tried the WPA key numerous times and also tried with the IP address. All my other internet devices in the house work fine. Any suggestions gratefully received. Thanks.
JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?
Customer: Netflix
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: Yes, many times.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to the router

Wait 10 minutes

Plug the power cord back in

Wait 5 minutes

Check to see if the issue continues

Thank you for using JustAnswer. It was a pleasure to assist you today. Feel free to contact me again if you have any following questions


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Customer: replied 13 days ago.
I have done all the switching off and on, return to factory setting etc. My internet connection is fine.
Customer: replied 13 days ago.
But I will try your suggestion again, thanks Josh.

You're welcome!

Josh and 5 other TV Specialists are ready to help you
Customer: replied 13 days ago.
Thanks. Once I left out the gaps in the WPA key it connected.

You're welcome!