TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Make a photo please and attach it here
ok, you are connecting it to a computer?
you are connecting the TV to a computer?
but it shows Google?
ok thanks, ***** ***** look this way on the Xbox?
I want you to reset the TV please
To do this, go to the menu, then the gear wheel then the three vertical dots on the TV.
Then select Support, Then Reset to initial settings.
Once done, tell me how it then functions please.
No, I advise you return it to be replaced please
you are welcome