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Richard
Richard, Technician
Category: TV
Satisfied Customers: 75511
Experience:  TV Engineer
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I can just about see the backlights and clouding on my new

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I can just about see the backlights and clouding on my new LG TV, Its hardly there but i notice it more on a plain white screen. Is this normal? Many thanks.
JA: Do you know the model of your LG appliance?
Customer: sorry no
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: Since day one
JA: Anything else we should know to help you best?
Customer: thats all thanks

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 14 days ago.
The clouding is still there.

Make a photo please and attach it here

Customer: replied 14 days ago.
File attached (TTMG2Q4)

ok, you are connecting it to a computer?

Customer: replied 14 days ago.
sorry i'm having problems with my mobile, i couldn't receive your reply

you are connecting the TV to a computer?

Customer: replied 14 days ago.
no just an x box and a sound bar.

but it shows Google?

Customer: replied 14 days ago.
I have the google app on my tv

ok thanks, ***** ***** look this way on the Xbox?

Customer: replied 14 days ago.

I want you to reset the TV please

To do this, go to the menu, then the gear wheel then the three vertical dots on the TV.

Then select Support, Then Reset to initial settings.

Once done, tell me how it then functions please.

Thank you

Customer: replied 14 days ago.
Its still the same, I guess i will have to tolerate it, or maybe it will go in time?

No, I advise you return it to be replaced please

Customer: replied 14 days ago.
OK, thanks for your advice, I will get it replaced.

you are welcome

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