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Richard
Richard, Technician
Category: TV
Satisfied Customers: 75509
Experience:  TV Engineer
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Why can I not watch brit box on my Bush tv, ELED24HDSDVD

Customer Question

why can I not watch brit box on my Bush tv
JA: What's the brand and model number of your TV? How old is it?
Customer: ELED24HDSDVD 2years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it works
JA: How long has this been an issue? What happened right before this?
Customer: I have only realised it now as I have not tried to use it on my tv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thank you
Submitted: 12 days ago.
Category: TV
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 days ago.
I am asked to sign in to britbox.co.uk?code I have code now which is 004393
Expert:  Richard replied 12 days ago.

Click this link

britbox.co.uk

And enter the code please

Customer: replied 12 days ago.
I still need an answer
Expert:  Richard replied 12 days ago.

Hi there

I replied with

Click this link

britbox.co.uk

And enter the code please

Customer: replied 12 days ago.
I still need an answer
Expert:  Richard replied 12 days ago.

I have provided it twice, repeating a third time below

Click this link

britbox.co.uk

And enter the code please

Customer: replied 12 days ago.
I have entered my code three times now puts me straight on to britbox on my laotop but not on tv
Expert:  Richard replied 12 days ago.

It authorizes it so now use it on the Tv please