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info tech
info tech, Technician
Category: TV
Satisfied Customers: 21473
Experience:  Television Engineer for many high street outlets 20 plus years experience
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My humax is just showing green screen. Checked

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Hi there my humax is just showing green screen. Checked connections,batteries,on/off button on device but nothing happening. I get a picture on TV through source. Can you help?
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung not sure how old. Don't know model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model UE40C5800QK. YES TV MENU WORKS through source
JA: How long has this been an issue with your UE40C5800QK? What happened right before this?
Customer: It happened today. I had turned tv off & wee while later realised I hadn't turned off human control so I put it off & since then can only see green screen
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No

Hello

Welcome

I am sorry you are having trouble could you please reboot the humax box and the TV by disconnecting BOTH from wall-power wait 5 mins re-plug BOTH back in again let me know if there is any change please?

Anthony

Customer: replied 10 days ago.
OK will do that now.

OK

Customer: replied 10 days ago.
That has worked thank you.

OK great news

Anthony

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