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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 21170
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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When I switch it on the screen is black with a outerline and

Customer Question

hi when I switch it on the screen is black with a white outerline and vertical white lines in the middle but I can still hear sound
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: hdmi cable is
JA: Was there a power outage recently?
Customer: no
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: TV
Shahid
Expert:  Shahid replied 15 days ago.

Hello, I am Shahid, one of the JustAnswer.com techs who is going to help you today
I’m sorry to hear you're having trouble, I need the following info, please

  • What is the complete Model Number of the TV you're having the issue with?
The Model Number would be written on a label pasted on the back cover of the TV

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Customer: replied 15 days ago.
Il check now
Expert:  Shahid replied 15 days ago.

Thanks, ***** ***** time

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Customer: replied 15 days ago.
I cannot find it?
Customer: replied 15 days ago.
I know its a Hitachi 58inch smart 4k HD LED tv
Expert:  Shahid replied 15 days ago.

The Model Number would be written on a label pasted on the back cover of the TV

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Customer: replied 15 days ago.
Model number: 58HK6200U
Customer: replied 15 days ago.
this one
Expert:  Shahid replied 15 days ago.

Thank you for the model number info

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Expert:  Shahid replied 15 days ago.

Any idea how old is that TV?

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Customer: replied 15 days ago.
I had the tv for 1 year now I bought it brand new
but not sure how old the tv itself is
Expert:  Shahid replied 15 days ago.

Okay, the following is a troubleshooting step that should be tried and might help

  • Please disconnect the TV Power Cord from the wall outlet/ socket for 5 Minutes to reset, replug back in to reboot, and reply back with the result

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Customer: replied 15 days ago.
ok thanks
Expert:  Shahid replied 15 days ago.

Thanks, ***** ***** time

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Customer: replied 15 days ago.
still the same problem
Expert:  Shahid replied 15 days ago.

Sorry to know that, it seems either the TV mainboard or the display panel/ the screen has got an internal; fault that is causing the trouble, really sorry about that news

It needs to replace the faulty mainboard or the screen of the TV to resolve the problem. Please contact Hitachi customer service in the UK and ask for the warranty cover if the TV is still under warranty to resolve the problem

I hope this info will help. If you have any additional questions, feel free to ask
Thanks for using JustAnswer

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