Hello! My name is Guillermo Senmartin and I am a licensed attorney with more than 17 years of experience. I am here to assist you with your questions. If I do not respond quickly, I promise I will be back as soon as I can. I have my own law practice and sometimes I go to court, attend my own clients, or help other customers at the same time. I could just be very busy, but I AM NOT IGNORING YOU!
Also, I understand you might get a prompt asking if you want to work with another expert, but just ignore it. Please do NOT click on the Opt Out button because if you do, it would prevent me from communicating with you and there is no guarantee that a new expert will respond any faster.
Please understand that if I ask you for additional information, you are NOT charged again and our communications are NOT timed. I am here to help.
Sorry for the delay. I just ask that if the answer is not good news that you not shoot the messenger. Shooting the messenger is either leaving a negative rating (usually reserved for rude or unprofessional experts) or not leaving a positive rating at all.
I'm sorry that this happened to you. Here is a link where you can lodge a complaint:
What else may I answer for you?