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Mr Cross
Mr Cross,
Category: Vauxhall
Satisfied Customers: 4
Experience:  Expert
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Engine overheating message, Yes coolant is fine, 2013,

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Engine overheating message
JA: Have you checked the coolant? Have you checked for a leak in the cooling system?
Customer: Yes coolant is fine
JA: What is the model/year of your Vauxhall?
Customer: 2013
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Temperature guage is hitting Max
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: No

Hi, is there hot air blowing out of the heaters inside the car?

Mr Cross and other Vauxhall Specialists are ready to help you
Customer: replied 12 days ago.
No there isn't
Customer: replied 12 days ago.
Hi are you calling?

Yes

Customer: replied 12 days ago.
Soon?

I have tried calling twice with no success, I will try again.

Customer: replied 12 days ago.
My phone is not receiving any call from you?

Sorry I think there is something wrong, I will contact customer service now and get back to you asap.

Customer: replied 12 days ago.
I am being charged €18 for this and no phone call yet

I do apologise I have tried calling several times, I have contacted customer service and I hope we can resolve this asap so we can continue with the phone call.

Customer: replied 12 days ago.
Look can you tell me if it's just a temperature sensor issue am I safe to drive the car to get back home to a mechanic?
Customer: replied 12 days ago.
Coolant is full, oil is full, no leaks
Customer: replied 12 days ago.
No hot air blowing out of heaters
Customer: replied 12 days ago.
Just a rattling sound now when engine is on and it's not getting full power

You will risk further damage

Does the car have a coolant temperature guage?

Customer: replied 12 days ago.
Look please reverse the €18 phone charge as this phone call is not happening and I am stranded here

It is most likely a problem with the thermostat not opening, thus resulting in the engine not getting any coolant and causing it to overheat

I would reccomend getting the car recovered to prevent any further damage. I will refer your request for a refund on the telephone call, sorry for any inconvienence. I hope you are happy with my advice.

Customer: replied 12 days ago.
Ok thank you

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