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Billy
Billy, Trainer/ Master Technician
Category: Vauxhall
Satisfied Customers: 5753
Experience:  Trainer 18+ years - master tech. 20+ years, SAE member
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How are you today? 2015 vauxhall insignia, My car key got

Customer Question

Hello Pearl
JA: What is the model/year of your Vauxhall?
Customer: Good morning and how are you today?
JA: What year is your Vauxhall?
Customer: 2015 vauxhall insignia
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: My car key got broken,I got it fixed but it's not starting the car It turned on the ignition and said car theft attempt
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: But it's not starting at all
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: I can turn the steering its abit hard tho as the engine is not on
Submitted: 16 days ago.
Category: Vauxhall
Expert:  Billy replied 16 days ago.

Hello and welcome! I'm Billy and I will assist you with your inquiry. I understand that having car problems can be frustrating so please feel free to ask if any further info is needed. If you get prompted for a premium service or a phone call, please ignore that, cause I don't think it is needed at this point. My apologies for the delay, thank you for your patience. May I know your first name?

Customer: replied 16 days ago.
Hello good morning
Expert:  Billy replied 16 days ago.

If you have another key available, you should first try it. If not, the key you have is not being recognized by the anti theft system. It will need to be programmed. This is something a locksmith can do.

As mentioned earlier, a phone call is not needed. This is just an automated offer by the system.

Customer: replied 16 days ago.
Hello Billy
Customer: replied 16 days ago.
I took it to a locksmith who transferred the old engine into the new case
Customer: replied 16 days ago.
But it will only turn the ignition on but the engine wont start
Customer: replied 16 days ago.
Anyone here pls?
Expert:  Billy replied 16 days ago.

I understand. But having the theft attempt message means that the key is not being recognized by the system. So either the locksmith forgot to swap the transponder chip, or the new key needs programming.

Expert:  Billy replied 16 days ago.

I'm here.

Customer: replied 16 days ago.
How can I do the programming pls?
Expert:  Billy replied 16 days ago.

Sorry for the delay.

The programming cannot be done manually. It needs diagnostic equipment.

This will be connected to the car, and then the key is programmed so the anti theft module (immobilizer) accepts it. I will get you some more details on this.

Expert:  Billy replied 16 days ago.

Here are the details in a pdf document.