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Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5992
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
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i have a brand new go pro hereo 3 black. i have formatted the

Customer Question

i have a brand new go pro hereo 3 black. i have formatted the sd card, but it still says no sd card. when i switch it on. it also then freezes and i ccan only swith it off by removing the battery. please help
Submitted: 4 years ago.
Category: Camera and Video
Expert:  Rusty replied 4 years ago.
Hello, my name is Rusty. Did you format the card with your camera, or your computer? Did the card used to work, or are you using it for the first time? How much capacity does the card hold?
Customer: replied 4 years ago.

Hi Rusty, I formatted the card on the computer becuase the GOPRO just freezes so i cant format it on the gopro. it is brand new and the card came with the gopro. after i formateed it it worked briefly - I took one test photo and then charged the camera. when i came to switch it on again it said "No SD" in it. i then tried to do an update online to try and fix it and that failed.

Expert:  Rusty replied 4 years ago.
Ok, the first thing I want you to do is update the firmware. Please follow the instructions carefully. GoPro is known for bugs, but they are also on top of things by writing new software to fix these bugs. Once you're done updating, format the memory card again, and try the camera.

Sometimes the freezes are caused by the camera not being fully booted. Once you boot the camera, allow 2 full minutes to boot.

Click here for the firmware update. Tell me the results.