How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3618
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now

My canon xm2 recorders and plays back as normal but will not

Customer Question

My canon xm2 recorders and plays back as normal but will not capture properly to pc or mac even if I remove the tape and play back on another canon. I know that the fire wire/ connection is working as I can capture other tapes. Seems that I cannot capture to pc or mac when the footage has been recorded on my xm2. ????????

PS have tried using a new tape with the same result. I use fcpx and premier pro. When I play record it does capture some of the footage but only bits, leaving out hole sections, also the sound is terrible. but clears as soon as the tape comes to a section recorded on my other camcorder.

The tape also plays back perfectly on tv on both camcorders….



Is this a scam.. have I been had.. will report just paid £15 for nothing..They told me that their expert was on live on line

to answer question. not satisfied .please return money.

Submitted: 4 years ago.
Category: Camera and Video