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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3618
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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I have a Sony DSC W380 Camera. This takes excellent photos,

Customer Question

I have a Sony DSC W380 Camera. This takes excellent photos, which for a year I have had no problems downloading. Now I find that impossible - when I connect my camera to the LSD port in my computer to download all I get is a square with PMB Portable (J) on it, telling me that there is nothing to download.
I have not changed my computer, nor the lead. WHY cannot I transfer my photos as I have done many times before with this camera on this computer?
Please help - XXXXX XXXXX
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 3 years ago.

Hello George! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

Thank you,

Customer: replied 3 years ago.

"Your Session" did not run, nor did any of the "other options." What now?

Expert:  Viet - Camera Tech replied 3 years ago.

Sorry, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,


If it still does not join / connect, please click on the website below:

, then click on "start meeting" at that website
, then download and run the file when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the program.
, (Do not close the program.)


And/or have you tried taking out the memory card from the camera, then insert it to the memory card slot on the computer if there is one? And/or can you get a USB memory card reader?


Edit: It looks like you are away; when you are available, please only reply at the box below to continue. Thank you,