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Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 12686
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My High definition Video camera with 5MP sensor and 23 optical

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My High definition Video camera with 5MP sensor and 23 optical zoom is not charging. There is no light when I plug the cable into the socket. I have tried taking the socket off and charging it through my computer, but it is still dead. Model name: DZHV595E
Hello, my name isXXXXX be happy to assist you.
I'm sorry you are having trouble with this camcorder.

Please allow me to ask you a few questions to diagnose the problem.

- How old is the camera and how long it have had this problem?
- Have you tried another USB cable as existing one could be internally broken?

Customer: replied 4 years ago.

I have had the camera for 18 months. I don't have another cable to try, I don't know where to get one from, I also don't know what a USB cable is. I was supplied one thick one and one slightly thinner one which has got the socket on the one end and the other end goes into the camera.

That supplied cable is called USB cable as its one end plugs in charger or computer and other end goes in camera.
Do you have another cable having similar plugs to try?

Also, can you please take out memory card from camera then check if charging light turns On?

Customer: replied 4 years ago.

I don't have another USB cable and I have taken the memory card out now but the light is still not on.

OK, there are two possible causes for this issue, either the cable that plugs between charger/ computer to camera is broken thus camera doesn't get volts to charge or charging circuitry inside camera has become defective and causing no charging.
You may please check similar replacement USB cable from local store or take camera there to role it out and if still charging light doesn't lit that means camera has got internal failure which is serous issue because repairing/ replacement of main board of camera may cost more that new camera price as same model used camera is available at ebay for approx 60 Pound.

I'm sorry there is no easy or quick fix for this problem, if another USB charging cable doesn't work then problem is with in main board that is costly part plus local camera tech labor would make this repair unfeasible.
I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated!

Shahid and 3 other Camera and Video Specialists are ready to help you